Privacy Policy


  1. Information Collected
  2. In order to purchase or access certain products, services and areas within islandrose.net you may need to provide certain identifying information (the Registration Data) listed in the online Member Registration page or other pages within the website. This information may include your legal name, address, shipping address, phone number, e-mail address, subscriber name or screen name, ownership information of products sold by islandrose.net, areas of interest, and password used to access the services. Islandrose.net reserves the right to request any additional information necessary to establish and maintain your account for use of any of the Services available on the website.

    The personal information you provide us is transmitted using Secured Socket Layer encryption technology to a secured database server. Once you become a registered member or place an order on the website, islandrose.net stores such information in order to customize your experience on the website.

    Islandrose.net places internet cookies on your computer's hard drive solely for session information, including information needed to operate the shopping cart and communicate with the catalogue at islandrose.net. Once your browser is closed, the session cookie is not saved.

    islandrose.net uses Google Site Stats where googleadservices.com places a temporary cookie on your computer when you click on ads to measure performance. Cookies typically remain active on your computer for about 30 days. If you visit certain pages of www.islandrose.net during that period, Google and Island Rose will be able to tell that you saw the ad delivered by Google.

  3. Confidentiality
  4. The registration data is a property of Islandrose.net, subject to and protected by applicable laws. Unless otherwise authorized as part of your member registration, as a part of your shopping experience or as a part of your interest in any Services, islandrose.net will not sell, rent, swap or otherwise disclose your registration data to any third party. Islandrose.net uses Secured Socket Layer encryption technology to transmit registration data, and stores all registration data in a secured mainframe file protected from Internet access by a fire wall. Credit card information is accessible only by authorized personnel.

  5. Uses Of Registration and Other Data
  6. Islandrose.net reserves the right to disclose to third parties information about your usage of the website and any related services, including information gathered during your use of the website. Any third party to which Islandrose.net rents, sells, shares or otherwise discloses personal data will be carefully pre-screened by islandrose.net, determined by Islandrose.net to be reputable, and will use the personal data for marketing products and services which Islandrose.net determines, in its sole judgment, that you might find of interest. Generally, Islandrose.net will disclose such information to third parties only in the form of aggregate data (such as overall patterns or demographic reports) that does not describe or identify any individual user. Islandrose.net reserves the right, however, to disclose more specific information you designate as a part of your member registration, as a part of your shopping experience or as a part of your interest in any services and to other third parties.

    In addition, personal data collected by Islandrose.net will be used by Islandrose.net for editorial and feedback purposes, for marketing and promotional purposes, for a statistical analysis of your behaviour while using the website, for product development, for content improvement, to inform advertisers as to how many visitors have seen or clicked on their advertisements, and to customize content and layout of the website. Names, postal and email addresses collected may be added to Islandrose.net databases and used for future communications and mailings regarding website updates, new products and services, upcoming events, and status of orders placed online. Islandrose.net however, will provide an option so that you may remove yourself from the mailing list.

  7. Opt-Out Right
  8. If you do not wish to receive any special offers or other communications from islandrose.net, its dealers or third parties, you have the right to select the appropriate option when a promotional email is sent to you.

  9. Islandrose.net 's Right to Contact You
  10. Islandrose.net reserves the right to contact the members of the website regarding account status, changes to the Terms and Conditions of Use, Terms and Conditions of Sale, Privacy Policy or any other policies or agreements relevant to visitors or users of the website.

  11. User Access to Information Collected
  12. You may access, modify, correct, change or update your registration data at any time through the member registration page by clicking on the account button on the navigation bars. The preferences link and related information is password-restricted for your protection. You may also change your password by clicking on the Account button located in the navigation bars.

  13. No Liability for Acts of Third Parties
  14. Although Islandrose.net will use all reasonable efforts to safeguard the confidentiality of the registration data, transmissions made by means of the internet cannot be made absolutely secure. Islandrose.net will have no liability for disclosure of registration data due to errors in transmission, unauthorized acts of third parties or through the use of third party cookies including those of advertisers when you view or click on their advertisements. Once you leave any of the website, you will be subject to third party privacy policies, which may differ significantly from our privacy policy.

  15. Updates
  16. Islandrose.net reserves the right to change or update this privacy policy, or any other Islandrose.net policy or practice, at any time. Any changes or updates will be effective immediately upon posting to the website, and your use of any of the website following such posting constitutes your acceptance of the privacy policy as so changed or updated.

Our Substitution Policy

To make our Substitution Policy simple, we follow these important steps; get it there on time and make it fresh and beautiful.

1) Get it there on time:

  • If our shop is out of a particular decorative element, i.e. a specific packaging theme, greeting card the arranger may substitute a similar element of equal or greater value.

2) Make it fresh and beautiful:

  • Our arrangers will use only the freshest flowers, and so will make substitutions depending on seasonal and regional availability.
  • In single-variety arrangements only, color will take preference over variety For instance, if a florist is out of Red France they will substitute another variety that is red such as the Grand Gala.